Return, Refund & Cancellation Policy
Return, Refund & Cancellation Policy
Effective Date: 02-06-2026
Order Cancellation
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Orders may be cancelled before dispatch.
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Once an order has been shipped, cancellation requests may not be accepted.
Return Eligibility
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Product is damaged
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Product is defective
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Wrong item was delivered
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Product is significantly different from its description
To be eligible:
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Product must be unused
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Product must be in original packaging
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Original tags, labels, and accessories must be intact
Non-Returnable Products
The following items are generally non-returnable:
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Personal care products
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Innerwear
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Customized products
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Gift cards
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Products damaged due to misuse
Return Timeframe
Customers can raise a request for a return or refund within 2 days of delivery
Return Process
For Approved returns, we will deliver the replacement product within 5 business days
Customers may contact:
Email: support@satkart.in
Phone: +91-99860 69466
Please provide:
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Order number
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Product photographs
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Description of the issue
Refund Process
Once the returned product is received and inspected:
- For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–7 business days for online payments.
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Bank processing timelines may vary.
Replacement Policy
Where applicable, replacement products will be shipped after verification and approval of the return request.
Refund Rejection
Refunds may be denied if:
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Product has been used
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Product is returned without original packaging
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Damage is caused by misuse or negligence
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Return request is raised after the return window expires